Dropbox’s (NASDAQ:DBX) Q4: Beats On Revenue But Customer Growth Slows Down

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  • Feb 20, 2025
Dropbox’s (NASDAQ:DBX) Q4: Beats On Revenue But Customer Growth Slows Down

Cloud storage and e-signature company Dropbox (Nasdaq: DBX) reported Q4 CY2024 results topping the market’s revenue expectations , with sales up 1.4% year on year to $643.6 million. Its non-GAAP profit of $0.73 per share was 16.8% above analysts’ consensus estimates.

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Dropbox (DBX) Q4 CY2024 Highlights:

“We delivered solid results in 2024 and made a lot of progress bringing our AI-powered product, Dash for Business, to market and restructuring our core business to be even more efficient,” said Dropbox Co-Founder and Chief Executive Officer Drew Houston.

Company Overview

Founded by the long-serving CEO Drew Houston and Arash Ferdowsi in 2007, Dropbox (NASDAQ:DBX) provides a file hosting cloud platform that helps organizations collaborate and share documents.

Document Management

The catch phrase "digital transformation" originally referred to the digitization of documents within enterprises. The growth of digital documents has spurred an explosion of collaboration within and between businesses, which in turn is driving the demand for e-signature and content management platforms.

Sales Growth

Reviewing a company’s long-term sales performance reveals insights into its quality. Any business can have short-term success, but a top-tier one grows for years. Unfortunately, Dropbox’s 5.7% annualized revenue growth over the last three years was weak. This was below our standard for the software sector and is a tough starting point for our analysis.

Dropbox’s (NASDAQ:DBX) Q4: Beats On Revenue But Customer Growth Slows Down

This quarter, Dropbox reported modest year-on-year revenue growth of 1.4% but beat Wall Street’s estimates by 0.7%.

Looking ahead, sell-side analysts expect revenue to remain flat over the next 12 months, a deceleration versus the last three years. This projection is underwhelming and indicates its products and services will face some demand challenges.

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Annual Recurring Revenue

While reported revenue for a software company can include low-margin items like implementation fees, annual recurring revenue (ARR) is a sum of the next 12 months of contracted revenue purely from software subscriptions, or the high-margin, predictable revenue streams that make SaaS businesses so valuable.

Dropbox’s ARR came in at $2.57 billion in Q4, and over the last four quarters, its growth was underwhelming as it averaged 2.7% year-on-year increases. This performance mirrored its total sales and suggests that increasing competition is causing challenges in securing longer-term commitments.

Dropbox’s (NASDAQ:DBX) Q4: Beats On Revenue But Customer Growth Slows Down

Customer Base

Dropbox reported 18.22 million customers at the end of the quarter, a sequential decrease of 20,000. That’s worse than what we’ve observed previously, and we’ve no doubt shareholders would like to see the company accelerate its sales momentum.

Dropbox’s (NASDAQ:DBX) Q4: Beats On Revenue But Customer Growth Slows Down

Key Takeaways from Dropbox’s Q4 Results

It was good to see Dropbox narrowly top analysts’ annual recurring revenue expectations this quarter. EPS also beat by a nice amount this quarter. On the other hand, its customer growth slowed. Overall, this quarter was mixed. The stock remained flat at $31.80 immediately after reporting.

Dropbox didn’t show it’s best hand this quarter, but does that create an opportunity to buy the stock right now? What happened in the latest quarter matters, but not as much as longer-term business quality and valuation, when deciding whether to invest in this stock. We cover that in our actionable full research report which you can read here, it’s free .